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/ How It Works

Step 1: Choose a Monthly Retainer

We start by selecting a retainer plan that matches your design volume and workflow. This ensures predictable monthly costs ,clear expectations on output, , and a smooth sustainable working pace. If you’re unsure which plan fits, we’ll help you choose based on your typical design needs.

Step 2: Brand Onboarding & Alignment

Once you’re onboarded, we take time to understand your brand before any design work begins.

This includes:

  • Reviewing brand guidelines (or existing assets)

  • Understanding your audience and positioning

  • Clarifying design preferences and expectations

  • Aligning on communication and feedback style

This upfront alignment allows us to work faster and more accurately going forward.

Step 3: Submit Design Requests

As a retainer client, you can submit design requests anytime throughout the month.

Requests may include:

  • Social media graphics

  • Marketing and promotional materials

  • Website and digital assets

  • Presentation and sales materials

We manage requests through a shared system so everything stays organised, prioritised, and transparent.

Step 4: Design & Delivery

We work through your requests systematically, focusing on quality, clarity, and consistency.

Most standard requests are delivered within 1–3 business days, depending on complexity.

You’ll receive:

  • Clean, professional designs

  • Files ready for immediate use

  • Clear communication on progress and timelines

Retainer clients always receive priority handling.

Step 5: Feedback & Refinements

Feedback is a natural part of the process. You can: Request adjustments Refine details Approve designs for final delivery Refinements are included as part of your retainer, ensuring the final output meets your expectations without additional costs or friction.

Step 6: Ongoing Monthly Support

Design needs change and that’s the point of a retainer.

As your business evolves, we adapt with you:

  • New campaigns

  • Updated messaging

  • Brand refinements

  • Increased design output during busy periods

Our goal is to provide long-term design support that grows with your business.